Privacy policy

*Subject to approval at a future meeting of the municipal council

Introduction

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of personal information

We collect the following information:

• Name
• First name
• Email address
• Telephone / fax number
• Street address
• Payment information
• Information related to business projects

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the next section, cookies to collect information about you.

Forms and interactivity

Your personal information is collected through forms, namely:

• Information request form
• “Contact us” form
• Complaint and Inquiry Form
• Permit application form
• Application form for financial support
• Change of address form
• Registration for activities and rental of rooms or grounds
• Subscription to newsletters
• Surveys
• Participation in contests

We use the information thus collected for the following purposes:

• Contact
• Customer care

Log files and cookies

We collect certain information through log files and cookies. This mainly concerns the following information:

Anonymous analytical data

We use tools to collect anonymous data such as origin, type of browser used, number of page views, in order to improve our website and better serve you.

• Google Analytics – Google Analytics Privacy Policy

The use of such files allows us to:

• To obtain anonymous statistics on the use of the site.
• To improve the quality of content, display and performance of the site.

Right of opposition and withdrawal

We are committed to offering you the right to oppose and withdraw your personal information. The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.

The right of withdrawal is understood as being the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can write to us:

Email : communications@muniles.ca
Phone : 418 986-3100

Permission to access

We are committed to recognizing a right of access and rectification to the persons concerned wishing to consult, modify, or even delete the information concerning them.

The exercise of this right will be done in writing or by phone:

Email : communications@muniles.ca
Phone : 418 986-3100

Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

• SSL protocol (Secure Sockets Layer)
• Login password
• Firewalls

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.